Verify Recipient Emails Before You Send

Before you send a campaign or a deploy, you can check every recipient's email address and set aside the ones that are not valid. Sending only to valid addresses keeps bounces down and protects your sender reputation.

Who can use email verification

Email verification is available to Enterprise organizations. It is not turned on by default: ask your OneMob account manager to enable it for your organization. Once it is on, the Verify Emails button appears in the campaign and deploy builders.

Verify the recipients of a campaign

1. Open the campaign builder and go to the Recipients step.
2. Add your recipients, then make sure no rows are selected.
3. Click Verify Emails.

4. In the Verify Recipient Emails window, click Proceed. Verification can take several minutes, and a progress bar shows how many addresses have been analyzed.
5. When the window shows Verification finished, review the Emails analyzed and Invalid emails counts.
6. If any addresses are invalid, click Remove & Archive. If none are, click Close.

Verify the recipients of a deploy

1. Open the deploy builder and go to the Users step.
2. Add your users, then make sure no rows are selected.
3. Click Verify Emails and follow the same steps as for a campaign.

What happens to invalid recipients

Remove & Archive takes the invalid recipients off the list and places them in a dedicated contact group, so you can review them later. The rest of your list stays as it is, ready to send.

Monthly verification limit

Your organization can verify a set number of email addresses per calendar month. Your account manager sets this limit with you. Every address checked counts toward it, valid or not, and the count starts over at the beginning of each month.

Before verification starts, OneMob compares the size of your recipient list with what is left of your monthly allowance. If the list would go over the limit, verification does not start and you see the message Emails Verification limit has been reached. Nothing is checked and nothing is counted. To go ahead, verify a smaller list or contact your account manager to raise the limit.

If something does not work

• If you do not see Verify Emails, email verification is not enabled for your organization yet. Contact your account manager.
• If the button is missing on a list you know has recipients, clear any selected rows: the button only shows when nothing is selected.
• If verification ends with an error, wait a few minutes and try again. If it keeps failing, send a request to OneMob support.