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Already wrote to us? See your requestsAccount & Billing
- Change Your Subscription or Upgrade to Pro or Pro Max Upgrade to Pro or Pro Max, switch between paid plans, downgrade to Free, change your billing cycle and add users, all from Admin > Subscription.
- Contacting OneMob Support Get help from OneMob: search the help center at onemob.com/support, chat with support from the app menu, or email support@onemob.com.
- Free, Pro, Enterprise license Pricing
- How to delete my OneMob account?
- Preferences set up Set your default microsite options and choose which email notifications OneMob sends you about engagement.
AI Video Generation
Camera & Microphone
- Fix camera & microphone access Allow OneMob to use your camera and microphone in Chrome, Safari, Firefox or Edge when the recorder shows Camera and mic are disabled.
- How do I enable Camera and Microphone permission in my computer settings?
- How do I give camera and microphone access to OneMob mobile app?
- How do I switch the camera or microphone OneMob uses to record on my desktop? Pick the camera and microphone OneMob records with from the recorder's Settings, or change your browser's default device in Chrome or Firefox.
Editing & Enhancing
- Adding a Watermark Add your own or your organization's watermark to one or more videos, and keep the original version in your Library.
- AI Generated Subtitles
- Changing Image Thumbnail of Content
- Correct Eye-Tracking Use Correct Eye-Tracking to make it look like you are looking at the camera, and keep the original video in your Library.
- Editing Green Screen Background Replace a green screen behind you with any image or video from your Library, on one video or several at once, and keep the original recording.
- Enhance Audio in Your Videos Use Enhance Audio to reduce background noise and keep your voice clear, while the original video stays in your Library.
- Merging Videos
- Setting Access for Content
- Tagging Your Content
- Trimming Your Video Cut unwanted sections out of a video in OneMob, check the result in the preview, and save while keeping the original in your Library.
- Video and Content Editing Edit your videos in OneMob: trim, add watermarks and backgrounds, use AI tools, merge videos, and build multi-layer edits in the New Video Editor.
Email Campaigns
- Configure Email Campaign Rules
- Creating Multi-Step Email Campaigns in OneMob Build a multi-step email campaign by hand or with AI, adjust the delay between steps, personalize emails with custom fields, and manage the campaign after launch.
- Email Templates
- Introduction to Campaigns Send a microsite to your contacts as an email campaign, find ongoing and ended campaigns in one list, and clone a campaign to reuse it.
- Using External Custom Fields in OneMob Pass recipient data from Outreach, Salesloft, Mailchimp or Gmail into OneMob links so you see who engaged instead of anonymous activity.
HubSpot
InsideSales
Managing Content
Microsites
- Add a meeting scheduler to a microsite Add your Calendly, Salesloft, Outreach or other scheduling page to a microsite with an Embed section so viewers can book a meeting.
- Building a Microsite (Advanced) | Settings and Goals Set a microsite's logo, theme, viewer identification, password, expiration, contact actions, personal info, footer and conversion goals.
- Create, Send, & Track a Microsite Create a microsite, send it by link, social post or email campaign, and track how viewers engage with it.
- Custom Headers and Footers for OneMob Microsites
- Deploy a Microsite Template to Your Users Deploy a microsite template to the users and teams you manage as a microsite, a social post or a campaign, notify them by email, and track the results on the Deploys page.
Microsites & Links
- Can I recover my content if I deleted it?
- How to add a social media profile link to your account
- Set the featured item on a microsite Add, change or remove the main video at the top of your microsite, and turn on extras such as an overlay, intro or outro.
- Set up a custom domain for your microsites Serve your group's microsites on a domain or subdomain you own instead of your OneMob address. Your account manager activates it for Enterprise groups.
- Update the contact information on your microsites Update your name, contact details and social links on your Account page for all microsites, or in the microsite editor for one microsite.
- Why am I receiving so many email notifications? Turn off the email notification types you do not need in Preferences, or stop notifications for a single microsite in the microsite editor.
Mobile App
OnScreen/Recorder
- I do not see the OneScreen Chrome extension under my full access extensions when I try to pin it, what can I do?
- OneScreen is causing my Windows computer to lag and slow down. What can I do?
- Why is my OneScreen freezing/crashing when I am using it?
- Why is part of my screen cut off?
- Why is the OneScreen Chrome extension icon not appearing on my browser after downloading?
Recording
- Add a Virtual Background Blur or replace your background while you record in Webcam mode, or replace the background of a recorded video with or without a green screen.
- Avoiding Audio/Video Lag in Your OneMob Recordings
- Best Practices for Recording
- How to Record on OneMob's Mobile App
- Record a video in OneMob Record your webcam, your screen, or both with the OneMob recorder, use the teleprompter and visual effects, and save the video to your Library.
Reports & Metrics
- Add Contacts
- Admin | User Activities Report
- Export a Content Details Report Export a CSV report of how your users' content performed in a date range, with views, microsites and watch time for each item. Available to admins and managers.
- How the Engagement Rate Is Calculated See how OneMob calculates the engagement rate of a campaign and which recipient actions count as engagement. Opening the email and viewing the page do not count.
- Metrics & Analytics
- Microsite Summary/Activites Report
- Weekly Email Digest for Admins
Salesforce
- Activity tracked back to Salesforce
- Classic - Install Salesforce AppExchange Package Part 1
- Classic - Install Salesforce AppExchange Package Part 2
- How to create an opportunity in Salesforce
- How To Find Your Salesforce Org ID
- Lightning - Install Salesforce AppExchange Package Part 1
- Lightning - Install Salesforce AppExchange Package Part 2
- Salesforce Integration Overview
Salesforce Errors
Setting up a YouNme.ai agent
- How to Add an Agent to a OneMob Microsite Connect your youNme.ai agent to a OneMob microsite and choose whether its chat opens automatically for visitors.
- How to Add Knowledge to Your Agent
- How to Connect Salesforce to youNme.ai
- How to Create an Agent in YouNme.ai
- How to Select a Video Avatar in YouNme.Ai
- How to Sign Up for YouNme.ai
- How to View Session Conversations in YouNme.ai
Setup & Onboarding
- Account Settings - Profile, Preferences & Integrations Update your profile, links and signature, set microsite defaults, connect your email and CRM, and choose your privacy settings in Account Settings.
- Branding with OneMob
- Connect Your Email & CRM Connect your email provider and your organization's CRM from Account > Integrations so OneMob sends from your domain and tracks activity to your CRM.
- Navigation Bar
- Suggested Use Cases & Scripts
Teams & Admin
- Add a Microsite Footer, Email Footer or Privacy Policy As an admin, add a company-wide footer to your organization's microsites and emails, and add your privacy policy, from the Control panel.
- Administrator's Control Panel | Overview Find your way around the Administrator's Control Panel: group metrics, campaigns, user and team management, settings and video approvals.
- Admins, Managers, Basic Users | What's the Difference? Compare what Administrators, Managers and Basic Users can do in OneMob, from metrics and user management to settings and approvals.
- Setting Up Team Managers
- Setup SAML/SSO
- Setup SMTP Email Relay with Gmail (GSuite)
- Setup SMTP Email Relay with Outlook
- Video Approvals - How To & FYI
Zoho
MS Dynamics Integration
- Activity tracked back to MS Dynamics
- Connect Your OneMob Account to MS Dynamics Connect your OneMob account to MS Dynamics from Account > Integrations, or sign in to OneMob with your MS Dynamics login on your company's sign-in page.
- MS Dynamics Integration Overview
- Setting up MS Dynamics
- Track OneMob Activity to MS Dynamics Contacts and Opportunities Track the activity on a OneMob link to a contact and an opportunity in MS Dynamics with the Track to contact and Track to opportunity fields.
- View Activities from OneMob in MS Dynamics