OnScreen/Recorder

Why is part of my screen cut off?

When using OneMob on Windows you may notice that part of the screen could be cut off. This is a Windows zooming issue. To correct the zoom issue follow the steps below:

  • Open Settings.
  • Click on System.
  • Click on Display.
  • Under the "Scale and Layout" section, use the drop-down menu and select the Scale setting that suits your needs. Options available include 100, 125, 150, and 175 percent.
    • Most will work properly at 100%.

Was this helpful?

Still need help?

Contact our support team and we'll reply by email.

Contact support
Start free →

Choose which optional cookies and similar technologies onemob.com and the OneMob app may use. Rejecting is as easy as accepting, and you can change your mind at any time.

Always on
What is stored
  • om_consent · OneMob · 180 days
  • session_id · OneMob · Session
  • member_session_id · OneMob · Session
  • onemob_v2 · OneMob · 7 days
  • CSRF token · OneMob · Session
  • _GRECAPTCHA · Google · 180 days
  • YouTube, Vimeo · YouTube, Vimeo · Only after you press play
  • _younme_session · younme.ai · Session
What is stored
  • _ga, _ga_* · Google · Up to 2 years
  • ph_* · PostHog · 1 year
  • Sentry · Sentry · Session
What is stored
  • _fbp, li_*, _gcl_* · Meta, LinkedIn, Google Ads · Up to 1 year
  • Trackdesk · Trackdesk · Up to 1 year