Fix camera & microphone access

If the OneMob recorder shows Camera and mic are disabled, your browser is blocking OneMob from using your camera or microphone. Allow access for onemob.com in your browser settings, then open the recorder again.

If your browser already allows access and the recorder still cannot use your camera or microphone, check your computer's privacy settings.

Supported browsers

The recorder works in Google Chrome, Microsoft Edge, Firefox and Safari 14.1 or later. It does not work in Internet Explorer or Opera.

Open the recorder to test access

1. Click the + button at the top of the left menu and choose Record Video.
2. Choose a recording mode and click Continue.
3. When your browser asks to use your camera and microphone, click Allow.

If your browser does not ask and the recorder shows Camera and mic are disabled, follow the steps for your browser below.

Chrome

1. In a new tab, go to chrome://settings/content.
2. Under Permissions, click Camera.
3. If onemob.com is in the list of sites not allowed to use your camera, click it and set Camera to Allow.
4. Go back, click Microphone, and do the same for the microphone.
5. Return to OneMob, refresh the page and open the recorder again.

Safari

1. With OneMob open in Safari, choose Safari > Settings from the menu bar. In older versions of Safari, this is Preferences.
2. Click Websites, then click Camera.
3. Set onemob.com to Allow or Ask.
4. Click Microphone and set onemob.com to Allow or Ask.
5. Return to OneMob, refresh the page and open the recorder again.

Firefox

1. With OneMob open, click the permissions icon to the left of the address bar.
2. If the camera or microphone is listed as blocked, click the X next to it to clear the setting.
3. Refresh the page and open the recorder again.
4. When Firefox asks for access, click Allow. Check Remember this decision so Firefox does not ask every time.

If Firefox still blocks access, go to about:preferences#privacy, scroll to Permissions, click Settings next to Camera and Microphone, and set onemob.com to Allow.

Edge

1. In a new tab, go to edge://settings/content.
2. Click Camera.
3. If onemob.com is listed under Block, remove it, or set it to Allow.
4. Go back, click Microphone, and do the same for the microphone.
5. Return to OneMob, refresh the page and open the recorder again.

Other browsers

Most browsers have camera and microphone permissions in their site settings. Allow onemob.com to use both, then refresh the page. If you still cannot record, contact OneMob support.